r888 Privacy Policy

Who Operates r888

r888 is an online gaming platform serving players in Bangladesh. When you register, deposit funds, or browse the r888 website at r888.guru, you interact with us directly. This Privacy Policy describes exactly what information we gather, how we process it, and the choices you have over it.

If you have any question about this policy, our data practices, or a specific request regarding your personal information, write to us at [email protected]. We respond within one business day.

Information We Collect

We only collect what we genuinely need to run your account, process payments, and comply with responsible gaming obligations. The table below shows each category, what it includes, and why we need it.

We do not collect sensitive personal data beyond what is listed above. We never ask for your bKash PIN, Nagad passcode, or bank password at any point.

Why We Use Your Information

Every processing activity at r888 has a specific, documented reason. We use your data to:

• Create and manage your r888 account, including identity verification before your first withdrawal.
• Process deposits (arriving within roughly 4 minutes) and withdrawals via bKash, Nagad, Rocket, or Bank Transfer.
• Calculate and credit bonuses, including the welcome offer and reload promotions.
• Send transactional messages — deposit confirmations, withdrawal status updates, security alerts. We do not send unsolicited marketing SMS unless you have opted in.
• Monitor for fraudulent activity, multi-accounting, and bonus abuse.
• Comply with responsible gaming obligations — for instance, applying self-exclusion requests or deposit limits you set.
• Improve the platform, fix bugs, and test new features based on anonymised usage patterns.

Who Can See Your Data?

r888 does not sell your personal information. We share data only in these situations:

Payment Processors

When you deposit or withdraw, your transaction details are shared with the relevant payment provider — bKash, Nagad, Rocket, or your bank. Each provider operates under its own privacy policy and applicable Bangladeshi regulations.

Game Studios and Software Providers

To deliver games from providers such as Evolution, CQ9, PG Soft, JDB, Sexy Gaming, and Spribe, your player ID and session token are passed to those providers. They do not receive your full name or financial details.

Regulatory and Legal Requests

We may disclose information when required by law, court order, or when we believe disclosure is necessary to prevent fraud or protect the safety of users and staff.

Service Providers

We work with third-party vendors for functions like customer support software, cloud hosting, and analytics. All vendors are contractually required to process data only on our instructions and to maintain appropriate security standards.

How Long We Keep Records

We keep account and transaction records for as long as your account is open and for a minimum of five years after account closure. This period covers our anti-money-laundering obligations and the possibility of financial disputes.

Support chat logs are retained for two years. Anonymised gameplay analytics are kept indefinitely in aggregated form; they cannot identify you individually.

When retention periods expire, data is permanently deleted or irreversibly anonymised. You can request earlier deletion of non-essential data by contacting us — see the section below on your rights.

Cookies and Tracking

The r888 website uses cookies and similar technologies. Here is what each type does:

• Strictly necessary cookies — keep you logged in, remember your session preferences, and prevent cross-site request forgery. These cannot be turned off.
• Functional cookies — remember your preferred language, currency display (৳ BDT), and game lobby filters between visits.
• Analytics cookies — help us understand which pages are popular, where players drop off, and how the r888 App performs. Data is aggregated and not tied to your identity.
• Marketing cookies — only set if you arrived via a tracked affiliate link. They let us credit the correct partner for introducing you, with no ongoing tracking outside r888.guru.

You can manage non-essential cookies through your browser settings at any time. Disabling functional cookies may affect your experience but will not block access to games or account features.

What Rights Do You Have?

As an r888 player, you can exercise the following rights at any time by writing to [email protected]:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information (for example, a misspelled name or outdated phone number).
• Deletion — request removal of data we are not legally required to retain. Note that we cannot delete transaction records while your account is open or during a mandatory retention period.
• Restriction — ask us to pause processing while a correction request is being reviewed.
• Objection — object to processing based on legitimate interests, including direct marketing.
• Portability — receive your account data in a machine-readable format (CSV or JSON) to transfer to another service.

We will respond to rights requests within 14 calendar days. We may need to verify your identity before acting on a request — usually by confirming the mobile number registered to your account.

How We Protect Your Account

r888 uses TLS encryption on all connections between your device and our servers. Account passwords are stored as one-way hashes; nobody at r888 can read your plain-text password. Sensitive documents uploaded for KYC are stored in an encrypted environment with strict access controls.

Internally, only staff with a specific need can access player data — for example, a support agent handling your query or a compliance officer reviewing a transaction. Access is logged and audited regularly.

Despite these measures, no online service is entirely risk-free. If you notice unusual activity on your r888 account, contact our 24/7 live chat immediately or email [email protected] so we can secure your account promptly.

Players Under 18

r888 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, please notify us at [email protected] immediately. We will close the account and delete associated data without delay.

Age verification is a required part of the KYC process, completed before any withdrawal is processed.

When This Policy Changes

We update this Privacy Policy from time to time — for example, when we add a new payment method, change a software provider, or when regulatory requirements shift. The "Last updated" date at the top of this page always reflects the most recent revision.

For material changes (those that affect how we use your data in a significant way), we will send a notification to the email or mobile number registered on your r888 account at least 14 days before the change takes effect. Continuing to use r888 after that date means you accept the updated policy.

Get in Touch

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a concern, reach us through any of these channels:

Please include your registered mobile number and account username in any email so we can locate your records quickly. We will never ask for your password or PIN in any communication.