Responsible Gaming at r888

r888's Commitment to Safe Play

r888 operates with a clear position: gambling must remain a voluntary leisure activity, not a financial strategy or a way to manage stress. Every player on the platform has access to the same account controls regardless of their deposit level or VIP status. These tools are free, available inside your account dashboard at any time, and take effect immediately when requested.

Responsible gaming at r888 rests on three principles: transparency about the odds and rules, accessible limits before a session starts, and a clear path to outside help when it is needed. This page explains each of them in plain terms.

Age Restriction Policy

r888 accepts registrations only from players aged 18 or over. During account verification you will be asked to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Verification is required before your first withdrawal is processed. r888 reserves the right to request documents at any time and will suspend accounts where the age check cannot be completed. If you know of a minor who has accessed gambling services — through your device or any other means — contact our support team immediately.

Signs That Play May Have Become a Problem

Problem gambling rarely announces itself clearly. The patterns below are worth checking against your own habits honestly — not to alarm you, but because early awareness makes it much easier to course-correct.

• You are spending money on gambling that was set aside for rent, food, bKash top-ups, or household bills.
• You feel restless or irritable when you are not gambling, or when you try to reduce the time you spend on it.
• You are chasing losses — depositing again soon after losing in the belief that a win is "due."
• Friends or family have expressed concern, or you have kept your gambling activity hidden from people close to you.
• You have borrowed money or sold items to fund gambling sessions.
• Gambling is the first thing you think about when you wake up or the last thing before you sleep.

Recognising one or more of these signs is not a reason for shame — it is useful information. The tools below and the support organisations further down this page exist precisely for situations like this.

Account Tools You Can Use Right Now

Deposit Limit

Set a daily, weekly, or monthly cap on how much you can add to your r888 balance. Once a limit is active, r888's payment system will block any deposit attempt that exceeds it for the chosen period. Increases to an existing limit take 48 hours to come into effect so you have time to reconsider. Reductions take effect immediately.

Session Time Limit

Choose how long a single login session can last. When the timer runs out, you will be logged out automatically. This is particularly useful if you play on the r888 app late at night and lose track of time.

Reality Check

Enable periodic on-screen reminders that show how long you have been logged in and your net result for the session. The reminder appears at intervals you choose — every 30, 60, or 90 minutes — and pauses your session until you acknowledge it.

Cooling-Off Period

A cooling-off period suspends your account for a fixed number of days (1–90). During this time you cannot deposit, place bets, or receive promotional messages. Your balance is preserved and you can withdraw any funds already in your account. The period ends automatically when it expires; you do not need to contact support to reactivate.

Self-Exclusion

Self-exclusion is a longer-term measure, explained in detail in the section below.

Spending & Withdrawal Limits at a Glance

The figures below are the platform defaults set by r888. Your own self-imposed deposit limits, once applied, work alongside these figures — whichever is lower takes effect.

How Self-Exclusion Works at r888

Self-exclusion closes your r888 account for a minimum of six months. Unlike a cooling-off period, it cannot be reversed early by contacting support — the exclusion runs its full term. Here is what happens step by step.

1. 1

   Submit your request

   Go to Account Settings → Responsible Gaming → Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request." Include your registered mobile number.

2. 2

   Account suspension within 24 hours

   r888 will disable your account, block your registered email and phone from creating a new account, and unsubscribe you from all marketing communications. This normally happens within one business day of your request.

3. 3

   Withdraw your remaining balance

   Any funds in your account at the time of exclusion remain yours. r888 will process a withdrawal to your registered bKash or Nagad number within your normal withdrawal window (approximately 15 minutes once KYC is verified).

4. 4

   After the exclusion period

   When the minimum six-month period ends, you may contact support to request reactivation. r888 recommends speaking with a counsellor before returning to any gambling platform. Reactivation is not automatic — you must actively request it.

Getting Outside Support

r888 is a gambling platform, not a counselling service. If you or someone in your household is struggling with gambling-related problems, the organisations below offer independent, confidential help at no cost. These are the services we actively recommend to Bangladesh-based players.

Contacting any of these organisations does not affect your r888 account or any pending withdrawal. They are entirely independent of r888.

Contact r888 About a Gaming Concern

Our 24/7 live chat is the fastest route. If you would prefer a written record, email [email protected] with the subject "Responsible Gaming" and an agent will respond within four hours. You can ask about:

• Setting or adjusting a deposit or session limit
• Requesting a cooling-off period or self-exclusion
• Verifying that an exclusion is active on your account
• Withdrawing your balance during a suspension
• Reporting a suspected underage account

r888 treats all responsible gaming requests with the same priority as a payment query. There is no queue or waiting period for these cases.